+44 (0) 8458340834
Technical support
We partner with you to handle your
  • Level 1 and Level 2 24 / 7, multilingual, B2B and B2C technical support
  • Managed Services
  • Pre- and after-sales technical support
  • Warranty / Post Warranty support
  • System and Account Management
We support
  • Servers (24 / 7 NOC)
  • Computers
  • Mobile devices
  • Software
  • Networks
  • Multimedia
  • Office & Productivity, etc.

FAQ

How long has IITS been in business?

IITS was started in 2012.

Where are you located?

We have our call centre in the Philippines.

I need telephone numbers for my Customer Support, can you take care of this?

Yes, we can activate numbers for you in close to 120 countries globally. Numbers can be PSTN (regular landlines in a major city), Toll Free Numbers or Premium Rate Numbers.

How long does it take to start operating my services with IITS?

It depends on the type of service and the complexity. Virtual Assistant can be activated in a matter of hours. Post contract signature to go live date ranges from 1 to 3 months for large projects and high complexity services.

Does IITS do telesales or telemarketing?

No, in the Call Center area we specialise in Inbound Customer Support and technical Support. We do offer outbound services, but they are Customer Satisfaction Surveys and Market Research Services.

What languages do you support?

We currently support English and Spanish. We can offer more as your requirements define.

How do you price?

Our most popular pricing method is a fixed monthly rate. We can also offer per work unit pricing, with a minimum monthly retainer. A work unit can be a call centre minute. We can also price per FTE (Full Time Equivalent). In general, IITS will be open and creative when it comes to pricing structures.

IT OUTSOURCING MYTHS

Myth #1

IT Outsourcing costs more than hiring someone in-house


In most cases, as soon as we take over managing your IT we can save you money. Throughout our product lifecycle we make it a priority to streamline your business operations through use of technology, and save you money. Additionally, we do not require health insurance, vacation or pension benefits. So our total cost is much less than that of an in house IT team..

IT OUTSOURCING MYTHS

Myth #2

We need someone onsite all of the time


We are available 24/7, whether through online chat, telephone or email. Our virtual engagement model accommodates that. A member or members of our team are assigned to work full time for your needs so your team will know who they are working with at all times.

IT OUTSOURCING MYTHS

Myth #3

We are at the mercy of InternationalTechSupport.com


We are a well-established companyand we are not going anywhere. We work on a contract basis, and there is a much bigger chance of an internal employee leaving the company then there is for another company to disengage from a contract.

FAQ

How long has IITS been in business?

IITS was started in 2012.

Where are you located?

We have our call centre in the Philippines.

I need telephone numbers for my Customer Support, can you take care of this?

Yes, we can activate numbers for you in close to 120 countries globally. Numbers can be PSTN (regular landlines in a major city), Toll Free Numbers or Premium Rate Numbers.

How long does it take to start operating my services with IITS?

It depends on the type of service and the complexity. Virtual Assistant can be activated in a matter of hours. Post contract signature to go live date ranges from 1 to 3 months for large projects and high complexity services.

Does IITS do telesales or telemarketing?

No, in the Call Center area we specialise in Inbound Customer Support and technical Support. We do offer outbound services, but they are Customer Satisfaction Surveys and Market Research Services.

What languages do you support?

We currently support English and Spanish. We can offer more as your requirements define.

How do you price?

Our most popular pricing method is a fixed monthly rate. We can also offer per work unit pricing, with a minimum monthly retainer. A work unit can be a call centre minute. We can also price per FTE (Full Time Equivalent). In general, IITS will be open and creative when it comes to pricing structures.

IT OUTSOURCING MYTHS

Myth #1

IT Outsourcing costs more than hiring someone in-house


In most cases, as soon as we take over managing your IT we can save you money. Throughout our product lifecycle we make it a priority to streamline your business operations through use of technology, and save you money. Additionally, we do not require health insurance, vacation or pension benefits. So our total cost is much less than that of an in house IT team..

IT OUTSOURCING MYTHS

Myth #2

We need someone onsite all of the time


We are available 24/7, whether through online chat, telephone or email. Our virtual engagement model accommodates that. A member or members of our team are assigned to work full time for your needs so your team will know who they are working with at all times.

IT OUTSOURCING MYTHS

Myth #3

We are at the mercy of InternationalTechSupport.com


We are a well-established companyand we are not going anywhere. We work on a contract basis, and there is a much bigger chance of an internal employee leaving the company then there is for another company to disengage from a contract.