+44 (0) 8458340834
Technical support
We partner with you to handle your
  • Level 1 and Level 2 24 / 7, multilingual, B2B and B2C technical support
  • Managed Services
  • Pre- and after-sales technical support
  • Warranty / Post Warranty support
  • System and Account Management

live chat

Internet Chat support is ideal for:

Customer Relationship

  • Website navigation
  • Event registration and other services
  • Polling and opinion services
  • Pre, post sales enquiry processing

Help Desk Management

  • Trouble shooting
  • Complaint registration
  • Technical Support

Email Support Services

We provide a very reliable and flexible system that responds rapidly to customer queries. Our experience is that the majority of our customers who outsource tcnical support service to us opt for email answering services. The systems are designed to scan incoming messages and route them to the appropriate agent. All our agents are thoroughly trained and familiarized with the clients products and services.

Use of online knowledge base for information helps provide immediate personalized responses to customer queries. A knowledge base of frequently asked questions and answers are created with clients input & are continually updated and improved based on our call centre and email answering agents interactions with customers.

Some of the services offered via email response management are:

Technical Support / Help desk

  • Troubleshooting for products and services
  • Complaint registrations
  • Guiding customers in collecting information

Inquiry Service

  • Product / Service information requests
  • Dealer locator service
  • ATM / POS locator service, etc.

Back Office Services

Business Process Outsourcing works when an organization and the service provider are able to complement their strengths to establish a strong relationship focused on value addition. We are the one-stop-shop from all business owners who wish to outsource call centre support.

As a BPO service provider, we provide the flexibility and proactive support necessary to establish this relationship. With our operational practices strictly guided by quality processes and geared exclusively towards client needs, we are able to effectively map our clients business processes and offers BPO capabilities in the following fields:

  • Transaction processing
  • Insurance Claims Processing
  • Order processing
  • Document & information processing
  • Business Processing (Fax, Web Forms, Emails, Scanned Images and Hardcopy)
  • Digitization of paper documents
  • Data entry services and conversion