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Technical support
We partner with you to handle your
  • Level 1 and Level 2 24 / 7, multilingual, B2B and B2C technical support
  • Managed Services
  • Pre- and after-sales technical support
  • Warranty / Post Warranty support
  • System and Account Management

Support Services

24/7 IT SUPPORT SERVICES

Technical support requires a unique blend of skills. Technical support engineers need strength in the specific technologies they will be supporting and they need excellent communication skills.

Next they need to be driven by processes that ensure quality and efficiency targets are met, and they need to have the right technologies and tools available to them to get the job done.

Training, constant training is also part of the mix.

IITS gives you access technical support specialists who are trained specifically in your technology, whether it's hardware, software, large or small consumer or business. All of our technical support specialists are excellent English speakers and if required we can other European languages.

Technical support is much more than simply handling incoming calls. We care for your customers through the communications channels that are most relevant to them:

  • Voice through phone or call back requests
  • Email or Web tickets
  • Live chat
  • Social Media

We partner with you to handle you're:

  • Level 1 and Level 2 24 / 7, multilingual, B2B and B2C technical support
  • Managed Services
  • Pre- and after-sales technical support
  • Warranty / Post Warranty support
  • System and Account Management

We support:

  • Servers (24 / 7 NOC)
  • Computers
  • Mobile devices
  • Software
  • Networks
  • Multimedia
  • Office & Productivity, etc.

Support Services

24/7 IT SUPPORT SERVICES

Technical support requires a unique blend of skills. Technical support engineers need strength in the specific technologies they will be supporting and they need excellent communication skills.

Next they need to be driven by processes that ensure quality and efficiency targets are met, and they need to have the right technologies and tools available to them to get the job done.

Training, constant training is also part of the mix.

IITS gives you access technical support specialists who are trained specifically in your technology, whether it's hardware, software, large or small consumer or business. All of our technical support specialists are excellent English speakers and if required we can other European languages.

Technical support is much more than simply handling incoming calls. We care for your customers through the communications channels that are most relevant to them:

  • Voice through phone or call back requests
  • Email or Web tickets
  • Live chat
  • Social Media

We partner with you to handle you're:

  • Level 1 and Level 2 24 / 7, multilingual, B2B and B2C technical support
  • Managed Services
  • Pre- and after-sales technical support
  • Warranty / Post Warranty support
  • System and Account Management

We support:

  • Servers (24 / 7 NOC)
  • Computers
  • Mobile devices
  • Software
  • Networks
  • Multimedia
  • Office & Productivity, etc.